Agent Session Quantity Configuration: setcallnums
Description
This interface is used by the agent system to change the maximum number of signed-in agents' sessions of a media type.
Interface Method
The request method must be set to POST. This interface supports only the POST method.
URI
https://ip:port/agentgateway/resource/mediacall/{agentid}/setcallnums
In the URL, ip indicates the IP address of the CC-Gateway server, and port indicates the HTTPS port number of the CC-Gateway server.
No. |
Parameter |
Data Type |
Mandatory (Yes/No) |
Description |
---|---|---|---|---|
1 |
agentid |
string |
Yes |
Agent ID. The value ranges from 101 to 59999. |
Method Name in Logs
setCallNums
Request Description
- Message header
Table 2 Parameters in the request message header No.
Parameter
Value Type
Mandatory (Yes/No)
Description
1
Content-Type
string
Yes
Coding mode of the message body. The default value is application/json; charset=UTF-8.
2
Guid
string
Yes
GUID returned by the sign-in interface during static authentication (AUTHMODE is set to 1) or GUID returned by the polling event query interface during dynamic authentication (AUTHMODE is set to 2).
- Message body
Table 3 Parameters in the message body No.
Parameter
Value Type
Mandatory (Yes/No)
Description
1
mediaType
string
Yes
Media type. The options are as follows:
- 1: text chat
- 2: click-to-dial call
- 4: callback request
- 5: common voice or video call
- 15: predicted outbound call
- 16: previewed outbound call
- 17: message call
- 51: multimedia web chat
- 53: social chat
NOTE:The media type must be the same as the type of the skill queue to which agents sign in.
2
callnums
string
Yes
Maximum number of agent sessions. The maximum value is 60, and the minimum value is 1.
Response Description
No. |
Parameter |
Value Type |
Description |
---|---|---|---|
1 |
retcode |
string |
Message sending result.
|
2 |
message |
string |
Description. |
Triggered Event
- None
Error Code
- 106-003
- 106-008
- 106-012
Example
- Message header
Content-Type:application/json; charset=UTF-8 Guid: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx.AgentGateway1
- Request parameter
{ "mediaType": "53", "callnums": "1" }
- Response parameter
{ "message": "success", "retcode": "0" }
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