Updated on 2025-11-13 GMT+08:00

Description of Call Media Types

Table 1 Call media types

No.

Media stream type.

Description

1

MEDIA_TYPE_CHAT

Text chat.

2

MEDIA_TYPE_WEBPHONE

Setting Up a CTD Call

3

MEDIA_TYPE_ESCORT

Escorted browsing and form sharing.

4

MEDIA_TYPE_CALLBACK

Callback request call

5

MEDIA_TYPE_PHONE

Common voice call

6

MEDIA_TYPE_EMAIL

Email call.

NOTE:

The current version does not support this type.

7

MEDIA_TYPE_FAX

Fax call.

NOTE:

The current version does not support this type.

8

MEDIA_TYPE_VIDEO

IP video call (H.323).

9

MEDIA_TYPE_WB

Electronic whiteboard.

10

MEDIA_TYPE_APP_SHARE

Application sharing.

11

MEDIA_TYPE_FILE_TRANSFER

File transfer.

12

MEDIA_TYPE_VIDEO_2B1D

2B+D ISDN video call.

13

MEDIA_TYPE_VIDEO_6B1D

6B+D ISDN video call

14

MEDIA_TYPE_OPS

OPS call

15

MEDIA_TYPE_PREDICT_OUTBOUND

Predicted outbound call.

16

MEDIA_TYPE_PREVIEW_OUTBOUND

Previewed outgoing call

17

MEDIA_TYPE_MSG

Message media.

18

MEDIA_TYPE_WEBPHONE_VIDEO

Click-to-dial video call

19

MEDIA_TYPE_PHONE_VIDEO

Common video call.

20

MEDIA_TYPE_WEB_LEAVE_MESSAGE

Non-real-time call

21

MEDIA_TYPE_DESKTOP_SHARE

Desktop Sharing Media Type

22

MEDIA_TYPE_VC_CALL

Calling Number of an Incoming Call in a Skill Queue

23

CLASSIC_MEDIA_TYPE_NUM

Number of contact media types

50

MEDIA_TYPE_MULTI_MEDIA_EMAILCHAT

Email chat

51

MEDIA_TYPE_MULTI_MEDIA_WEBCHAT

Network Chat

52

MEDIA_TYPE_MULTI_MEDIA_SMSCHAT

SMS chat

53

MEDIA_TYPE_MULTI_MEDIA_SOCIALCHAT

Text chat

54

MEDIA_TYPE_MULTI_MEDIA_FAXCHAT

Fax Chat

55

MEDIA_TYPE_MULTI_MEDIA_H5CHAT

H5 video.