Help Center/ Workspace/ FAQs/ FAQs for Administrators/ System Configuration and O&M/ How Do I Enable or Disable the Emergency Mode for a Desktop?
Updated on 2025-09-12 GMT+08:00

How Do I Enable or Disable the Emergency Mode for a Desktop?

Scenarios

To enable or disable the emergency mode for a desktop, you need to configure a whitelist. Submit a service ticket for technical support.

Enabling the emergency mode

After a whitelist is configured, if the cloud desktop server disconnects from the AD server or the connection request times out, and other auxiliary authentication modes are disabled, the emergency mode will be automatically enabled. Some cloud desktop functions will be disabled, as shown in Table 1.

Table 1 Constraints

Role

Disabled Function

Desktop user

Changing the password

Reporting issues

Reporting logs

Desktop menu – Hibernation

Desktop menu – Shutdown

Desktop menu – Force shutdown

Desktop menu – Restart

Desktop menu – Force restart

Desktop menu – Self-maintenance

Tenant administrator

Buying a desktop

Rebuilding system disks

Rejoining a desktop to a domain

Creating an AD user

Assigning desktops

Creating an AD user group

Managing OUs

Modifying domain configurations

Disabling the emergency mode

When the network between the desktop and the AD server recovers, the emergency mode is automatically disabled. Then the functions listed in Table 1 will become available.