Help Center/ Workspace/ FAQs/ FAQs for Administrators/ What Are the Network Requirements for Logging In to Desktops?
Updated on 2024-02-27 GMT+08:00
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What Are the Network Requirements for Logging In to Desktops?

Table 1 lists the network requirements for logging in to desktops. To ensure good user experience, the network QoS should be at the good level or above. Enterprise customers are advised to access desktops through Direct Connect.

Table 1 Network QoS requirements

Level

Network QoS Requirement

User Experience

Excellent
  • Packet loss rate ≤ 0.01%
  • Round-trip latency ≤ 30 ms
  • Network jitter ≤ 10 ms

Smooth office work, smooth audio and video playback. Operations on peripherals such as USB storage devices are smooth.

Good
  • Packet loss rate ≤ 0.1%
  • Round-trip latency ≤ 50 ms
  • Network jitter ≤ 10 ms

Smooth office work; occasional frame freezing during audio/video playback; slow peripheral identification; slow operations on storage devices such as data copy of USB flash drives

Acceptable
  • Packet loss rate ≤ 0.3%
  • Round-trip latency ≤ 100 ms
  • Network jitter ≤ 40 ms

Basic office services are available, frame freezing occurs during audio/video playback, and the system identifies and responds slowly to peripherals.
Parent topic: FAQs for Administrators