Change Management
O&M engineers sometimes need to change and adjust services, such as version update. This module displays the management process of such operations.
Adding a Change
O&M engineers can manually add a change.
Access the O&M Event Center and choose Service Tickets > Changes. Click Add Change and configure parameters.
Parameter |
Description |
---|---|
Change Subject |
Enter a title for the change, for example, User Management Version Update. |
Change Reason |
Enter the change reason. |
Change Content |
Enter the change content. |
Attachment |
Upload the reference attachment, which must contain the change solution, change meeting review minutes, and change approval email screenshot. |
Project |
Select the project that the changed object belongs to. |
Service |
Select the service that the changed object belongs to. |
Change Impact |
Enter the change impact. |
Change Level |
Select the level of the change impact on users.
|
Change Reviewer |
Select a reviewer to approve the change. This parameter is mandatory for level-A to level-B changes. For details about multi-level approval, see Change Review Configuration. |
Change Implementer |
Select the engineer who implements the change. |
Planned Change Time |
Plan the start and end time of the change. |
CC |
Select the recipient of the email notification for the change. |
![](https://support.huaweicloud.com/intl/en-us/usermanual-haydncsf/en-us_image_0000001527087858.png)
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