Customized Case Field

Prerequisites

• The Case 2.0 feature has been enabled for the tenant space.
• You have the Case Configuration permission.

Procedure

1. Sign in to the AICC and choose Configuration Center > Case Configuration 2.0 > Case Configuration > Case Field.
2. Click Create. In the Create dialog box, set field parameters as required.
   Figure 1 Create
   

3. Click .
4. (Follow-up operation) Choose Case Configuration > Case Template and click Config corresponding to a template. The new field is displayed under Custom Field. Drag the field to the Container area so that it is referenced by the template.
   Figure 2 Configure Case Template