Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Robot Management and Configuration Guide/ Configuring the Preconfiguration Intelligent Flows/ Configuring the Intelligent Information Matching Flow/ Interface Invoking Diagram Element
Updated on 2024-10-12 GMT+08:00
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Interface Invoking Diagram Element

The information matching flow supports user-defined modification and update of invoked diagram element types and settings based on business requirements.

  1. Choose Flow > Orchestration and click Edit next to the information matching flow.
  2. Click the Interface Invoking diagram element and set Select Interface on the right to implement the knowledge or script recommendation function.

    Modify the configuration based on site requirements.

    To configure the knowledge base for a customer, invoke the corresponding interface. If no interface is required, the cache parameter recommand is not invoked, but the attribute name in the response must be set to a fixed character string. This step can be performed by the customer or preconfigured by the business personnel by using interface parameters.

    Perform operations based on site requirements. To configure a business interface, choose Resource > Business Interface. For details, see "Adding Business Interfaces" in 20-AICC IVR Flow Configuration Guide.