User Level (Expired and Not Recommended)
This diagram element is used to set the user level. When multiple users are in the queue, the user with a higher level can be connected to the idle agent first.
Diagram Element
Parameter Description
The following figure shows the parameters of the User Level diagram element.
The parameters are described as follows:
Node Name: Enter a diagram element name.
User Level: Enter a user level, which is used to set the level of the calling number. The calling number with a higher level is preferentially connected to an agent. Currently, user levels 1 to 14 are supported. You can use a global variable (GLOBAL.*) or flow variable (FLOW.*) to save the value for subsequent operations. (A decimal is not supported. If the value is a decimal, the default value 1 is used.)
Typical Application Scenario
A user calls an IVR flow. The flow invokes a third-party interface to obtain the user level, uses the User Level diagram element to set the user level, and uses the Transfer diagram element to transfer the call to an agent.
If the user with highest level is in a queue, the call is preferentially connected to an agent.
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