Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Robot Management and Configuration Guide/ Operator: Configuring a Common IVR/ Diagram Elements/ Response (Expired and Not Recommended)

Updated on 2024-10-12 GMT+08:00

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Response (Expired and Not Recommended)

This diagram element is used with the Ringing diagram element. When Ringing is used with the Transfer diagram element and Transfer Configuration is set to Transfer to Skill Queue, you need to configure the Robot Reply diagram element to provide the agent answering capability.

Diagram Element

Parameter Description

The following figure shows the parameters of the Robot Reply diagram element.

The parameters are described as follows:

Node Name: Enter a diagram element name. The value can be customized.

Typical Application Scenario

This diagram element is used with the Ringing diagram element.

Parent topic: Diagram Elements

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