Configuring a Called Route
A called route refers to the called number associated with an IVR flow and consists of an access code and an extension code. A customer can trigger the IVR flow by directly dialing the called number or connect to the called number of the CEC through the core network. A called number can be associated with only one IVR flow. An IVR flow can be associated with multiple called numbers.
Procedure
- Sign in to the AICC as a tenant administrator and choose .
- Click New and configure called route information, as shown in Figure 1.
Table 1 Key parameters in the Creating a Called Party Configuration dialog box Parameter
Description
Access Code
A customer can directly dial Access code+Extension code to access an IVR flow.
The available access codes are allocated by the system administrator when the system administrator creates the tenant.
Extension Code
A customer can directly dial Access code+Extension code to access an IVR flow.
An extension code is a string of 1 to 12 characters and can contain only digits, asterisks (*), and number signs (#).
Device Type
Select IVR to transfer voice calls to an IVR flow.
Please Choose IVR.
Select a published IVR flow as required.
- Click Save.
The configured flow is automatically synchronized to the intelligent IVR. The intelligent IVR saves the flow information based on the flow access code.
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