How Do I Press a Key to Collect Digits or Return to the Upper-Level Menu When the Play Voice & Collect Digit Diagram Element Does Not Support the Asterisk (*) Key?

Description

How do I press a key to collect digits or return to the upper-level menu when the Play Voice & Collect Digit diagram element does not support the asterisk (*) key?

Analysis

The Play Voice & Collect Digit diagram element does not support the asterisk (*) key. To collect digits or return to the upper-level menu, you need to use the Menu configuration and Play Voice & Collect Digit diagram elements together. Use the Menu configuration diagram element to collect the first digit 1, and use the Play Voice & Collect Digit diagram element to collect the remaining digits.

Figure 1 shows a flow example when the Menu configuration and Play Voice & Collect Digit diagram elements are used together to collect the mobile number. After a customer presses 1, the Play Voice & Collect Digit diagram element collects the remaining digits of the mobile number. In this case, the first digit collected by the Play Voice & Collect Digit diagram element is actually the second digit of the mobile number (the first digit has been collected by the Menu configuration diagram element). Therefore, the timeout of the first key pressing on the Play Voice & Collect Digit node is considered as inter-digit timeout, which is controlled by Timeout interval for digit collection instead of Waiting Time for Digit Collection and Max. Failure Times. If key pressing on the Play Voice & Collect Digit node times out, the flow completes the collection of digits that have been pressed and goes to the next diagram element. If no key is pressed, the flow also goes to the next diagram element but does not involve the digit collection timeout configuration in the Advanced Settings area of the Play Voice & Collect Digit diagram element.