Help Center/ Customer Engagement Center/ User Guide/ Tenant Administrator Guide/ Robot Management and Configuration Guide/ Configuring an Intelligent Robot/ Other Operations/ Managing the Call History/ Querying the Knowledge Dashboard

Updated on 2025-01-23 GMT+08:00

View PDF

Querying the Knowledge Dashboard

Choose Configuration Center > Chatbot Management > Flow Configuration.
Choose System > Historical Call and click the Knowledge Dashboard tab.
Set the search criteria.
- If you select By day, the date is mandatory.
- If you select Last 30 days, data in the last 30 days is queried.
Click Search.

Figure 1 By day

Figure 2 Last 30 days

By day: The statistics of the specified day are queried.

Last 30 days: The total statistics of the last 30 days are queried.

Parent topic: Managing the Call History

Previous topic: Querying the Service Capability Dashboard

Next topic: Viewing Flow Analysis

Feedback

Was this page helpful?

Helpful Not helpful

Provide feedback

Thank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.

The system is busy. Please try again later.

Which of the following issues have you encountered?

Content is inconsistent with the product UI

Unclear descriptions

Lack of examples or code

Incorrect steps

Can't find what I need

Lack of best practices

Feedback (optional)

0/500

Select at least one type of issue, and enter your comments or suggestions.

Enter a maximum of 500 characters.

Submit Cancel

For any further questions, feel free to contact us through the chatbot.