Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Robot Management and Configuration Guide/ Operator: Configuring an Intelligent Robot/ Other Operations/ Managing the Call History/ Querying the Service Capability Dashboard
Updated on 2024-10-12 GMT+08:00
View PDF
Share

Querying the Service Capability Dashboard

An operator can view robot service capability statistics, including the total number of replies, number of successful replies, number of unknown replies, success reply rate, total amount of feedback, amount of satisfied feedback, and satisfaction rate.

Procedure

  1. Choose Configuration Center > Chatbot Management > Flow Configuration.
  2. Choose System > Historical Call and click the Service Capability Dashboard tab.
  3. Set the search criteria.

    • If you select By hour, the date and access code are mandatory.
    • If you select By day, the access code is mandatory.

  4. Click Search.

    Figure 1 By hour
    Figure 2 By day

    By hour: The hourly statistics of the access code on the specified day are queried.

    By day: The daily statistics in the last 30 days are queried.