Querying the Call Statistics Dashboard
An operator can view robot call statistics, including the number of inbound calls, number of calls disconnected without consulting the robot, number of calls transferred to agents without consulting the robot, number of calls that consult the robot without transferring to agents, number of calls transferred to agents after consulting the robot, net self-service resolution rate of the robot, number of dialog rounds, average number of dialog rounds, total number of interface invocations, number of successful interface invocations, and interface invocation success rate.
- Choose .
- Choose and click the tab.
- Set the search criteria.
- If you select By hour, the date and access code are mandatory.
- If you select By day, the access code is mandatory.
- Click Search.
By hour: The hourly statistics of the access code on the specified day are queried.
By day: The daily statistics in the last 30 days are queried.
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