Help Center/ Cognitive Engagement Center/ User Guide/ Agent Guide(AICC)/ Managing Inspection Results/ Viewing Manual Inspection Results and Applying for Inspection Reviews
Updated on 2024-10-12 GMT+08:00

Viewing Manual Inspection Results and Applying for Inspection Reviews

An agent can view the inspection result and apply to an inspector for a review if the agent has any doubts about the rating items.

Applying for Manual Inspection Reviews

  1. Choose Inspection > Task Result.
  2. Set search criteria and click Search to obtain the search result. Click Reset to clear the existing search criteria.

  3. Click Details corresponding to a record. On the Manual Inspection tab page, obtain the rating details.

  4. Click Request For Review, set the application reason, and submit the application.

    Figure 1 Review application page

  5. You can also click the Review task tab on the My To Do page, and click a task name to quickly access the review task page.

    Figure 2 Quick entry
    Figure 3 Review task page

Follow-up Procedure

After an agent submits a review application, an inspector reviews the rating items again based on the agent's requirements. After the inspector reports the review result, the agent can view the review result on the same page.

No matter whether the review application is approved, the agent cannot submit it again.