Help Center/ Partner Center/ User Guide/ Distribution Partner Program/ Distributor/ Customers/ Customer Orders/ Viewing a Customer's Orders
Updated on 2025-11-28 GMT+08:00
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Viewing a Customer's Orders

Distributors can query the order data generated for the yearly/monthly products purchased by their customers and resellers' customers and export the order data to the local PC for offline viewing.

  • Only operators assigned the account manager role can view orders of their own customers.
  • Distributors can view the order data of pay-per-use resources requested by their customers by choosing Sales > Customers > Customer Management > Customers/Resellers' Customers > View Resources. For details, see Viewing a Customer's Resources.
  • Customer sensitive information is hidden by default. To view the complete content, click the eye button next to the sensitive information.

Viewing a Customer's Orders

  1. Access the Customer Orders page.

    a) Log in to Huawei Cloud as a distributor.

    b) Click Partner Center in the drop-down list of your account name in the upper right corner.

    c) In the top navigation, choose Sales > Customers > Customer Orders.

  2. Click the Reseller Customers' Orders tab. Select the order time and enter the reseller name or account name to query data.

    To view the orders of your customers, click the Customer Orders tab.

  3. Set filter criteria to filter required orders.

    • You can filter customer orders by customer name, customer account name, account ID, product type, order No., order type, order status, and payment time.
    • If an order is completed and is not unsubscribed, move over the icon in the Amount Paid column to check the payment details.

  4. Click View Order Details in the Operation column of the target order to view the order details.

    • Perform the follow-up operation for orders of customers associated with partners by Referral. Click Adjust Price in the Operation column to adjust the price of an order. For details, see Adjusting the Price of a Customer's Order.
    • Perform the follow-up operation for orders of customers associated with partners by Referral. Click Price Adjustment History in the Operation column to view price adjustments for an order.
    • If the order is changed from yearly/monthly to pay-per-use, or the customer cancels the order, you can view the original order information in the Transaction Records column. If there are more than two transaction records, you can click View all records to view all transaction records.

Exporting Customer Orders

  1. Access the Customer Orders page.

    a) Log in to Huawei Cloud as a distributor.

    b) Click Partner Center in the drop-down list of your account name in the upper right corner.

    c) In the top navigation, choose Sales > Customers > Customer Orders.

  2. Select the Customer Orders or Reseller Customers' Orders tab as required.
  3. Click Export to export customer orders.

    • To export all customer orders, click Export > Export All. The message "Records exported successfully" is displayed. This function is supported only on the Customer Orders tab.
    • To export selected customer orders, search by order time and filters, then click Export > Export Selected. The system will display Records exported successfully.

      When using the export function of Partner Center, please note that any sensitive information, such as customer names, mobile numbers, and email addresses, will be anonymized.

  4. Choose Export > View Export to switch to the Export History page.
  5. Click Download in the Operation column to download and view the exported orders.
Parent topic: Customer Orders