Billing Description

Billing Item

Huawei Cloud support plans are charged based on the resource usage of cloud services, which is the total expenditure amount before discount (based on prices on the Huawei Cloud official website) of cloud services within a calendar month (dates of purchase and unsubscription inclusive). These services include cloud servers, cloud storage, network bandwidth, and database services, but exclude the support plan, professional services, and Marketplace products. Payments with cash, credit cards, and coupons are all counted. For prepaid cloud products subscribed in yearly or monthly mode, the daily resource usage is counted into the cloud service usage of a calendar month.

For details, see Product Pricing Details. You can use the price calculator to quickly calculate an estimated price of a support plan with your desired specifications.

Billing Mode

Huawei Cloud Support Plans are billed by the account, on a monthly basis. The price includes:

• Basic price: the minimum monthly expenditure for each support plan level. This part is prepaid at the time of subscription, or it can be paid at the beginning of each calendar month for an auto renewal.
• Incremental price: the difference between the monthly expenditure and the basic price. This part is postpaid at the beginning of the next calendar month.

Upgrading a Support Plan

Huawei Cloud allows you to upgrade your support plan, for example, from Business to Enterprise On-Ramp or Enterprise. Upgrading a support plan may require additional payments to make up the price difference.

If there is a price change after an upgrade, the system first calculates the basic price for the remaining service period on the old support plan. This price is then subtracted from the basic price for the remaining service period on the new support plan. The difference is what you owe for the upgrade. On the monthly settlement day, you also need to pay the incremental price for the service days of both the old and new support plans.

Downgrading a Support Plan

Huawei Cloud allows you to downgrade your support plan. If you do, you will receive a refund for the unused portion (calculated based on the remaining service days of the support plan) of the basic price difference during the subscription term. However, you should not frequently change the support plan level, and Huawei Cloud reserves the right to reject frequent support plan upgrades or downgrades.

If there is a price change after a downgrade, the system first calculates the basic price for the remaining service period on the new support plan. This price is then subtracted from the basic price for the remaining service period on the old support plan. The difference is the refund for the downgrade. On the monthly settlement day, you also need to pay the incremental price for the service days of both the old and new support plans.

Unsubscribing from a Support Plan

You can unsubscribe from Huawei Cloud Developer, Business, Enterprise On-Ramp, or Enterprise support plans. After the unsubscription, your support plan will be restored to the Basic level. The support plan fee for the month of unsubscription will be billed at the beginning of the next calendar month, calculated based on the number of days the support plan was used for.