Statement of Work (SOW)

Service Overview

Database Development Support Service provides technical support for the database system development, test, and rollout. The detailed content includes database development guide, performance optimization, third-party platform interconnection support, and application joint commission and rollout. This service helps you solve various problems encountered during the database development and improve developers' capabilities.

Applicable Products

The service applies to RDS for MySQL, RDS for PostgreSQL, RDS for SQL Server, DDS, DRS, DDM, GaussDB(for MySQL), GaussDB, GaussDB(for Mongo), and GaussDB(for Cassandra).

Service Scope

Huawei engineers are only responsible for the service items that are specified in the document. If you require non-covered service items, additional fees are charged. Non-covered Items include but are not limited to:

1. Working beyond regular working hours as required by the customer (Note: Fees include overtime pay and subsidies).
2. Purchasing products from other companies or individuals.

Prerequisites

The customer must submit a request at least 5 working days in advance so that Huawei Cloud can evaluate customer requirements and arrange for the technical experts that will be involved.

Service Items

Responsibility Matrix

R: Responsibility; S: Support

1. Huawei and the customer:
   • Negotiate and confirm the service scope and objectives.
   • Sign a contract.
2. The customer:
   • Provides accurate information about requirements, scenarios, and business systems.
   • Focuses on meeting project delivery requirements and gathering feedback from management personnel and key service departments.
   • Arranges project principals to attend project meetings, interviews, and seminars.
   • Provides a workplace for Huawei experts and the needed development environments, including the computers and networks.
   • Creates a Huawei Cloud account.
   • Reviews and confirms the service plan and deliverables provided by Huawei.
   • Coordinates with third-party software vendors and helps Huawei Cloud solve problems during project implementation.
3. Huawei:
   • After receiving the customer's application, coordinates experts to provide support remotely or on site.
   • Before providing services, prepares a service plan and a BOQ for the customer to confirm.
   • Provides services based on the service plan and creates the deliverables needed.
   • Provides the list of deliverables after services are all complete.
4. Disclaimer:
   • Huawei Cloud takes no responsibility for failure of any third-party device or system caused by the reasons not attributable to Huawei Cloud.
   • After you purchase Database Development Support Service, the validity period of the order is one year. After the order expires, Huawei Cloud has the right to reject the service.
   • The customer ensures that the installed operating systems and application software do not infringe on the intellectual property rights or other rights of any third party. If a third party claim is caused by the breach of provisions, the customer bears full responsibilities.

Service Process

Deliverables

Different deliverables are required for different services. These deliverables can be modified based on project requirements.

Project Completion

After the acceptance, the customer signs the XXX Database Development Support Service Acceptance Report (including its electronic copy) or confirms the acceptance on the official website to finalize the project.