What service items are included in the Deterministic Database Management Service?

Self-built Database Managed Service(5*8) - overseas 1 - Asia, Russia, Latin America (Excluding Brazil)

Provides 8/5 real-time monitoring for self-built databases on the live network and handles the detected alarms and issues. Provides routine O&M such as service desk and ticket handling, event management, issue management, change implementation, fault recovery, database upgrade, SLA management, critical fault review, inspection, data backup, performance optimization, and project management.

Customers have purchased Huawei Cloud basic resources and have deployed the relational database (MySQL only) by themselves.

Customers lack a technical expert team with advanced database O&M skills to maintain the basic application environment after their services are migrated to the cloud.

Customers lack local IT experts, and it is expensive and time-consuming to develop their own O&M teams.

Self-built Database Managed Service(5*8) - overseas 2 - Europe, Africa, Brazil, Middle East

Self-built Database Managed Service(7*24) - overseas 1 - Asia, Russia, Latin America (Excluding Brazil)

Provides 24/7 real-time monitoring for self-built databases on the live network and handles the detected alarms and issues. Provides routine O&M such as service desk and ticket handling, event management, issue management, change implementation, fault recovery, database upgrade, SLA management, critical fault review, inspection, data backup, performance optimization, capacity management, and project management.

Self-built Database Managed Service(7*24) - overseas 2 - Europe, Africa, Brazil, Middle East

Cloud Database Managed Service(5*8) - overseas 1 - Asia, Russia, Latin America (Excluding Brazil)

Provides 8/5 real-time monitoring for cloud databases on the live network and handles the detected alarms and issues. Provides routine O&M such as service desk and ticket handling, event management, issue management, change implementation, fault recovery, database upgrade, SLA management, critical fault review, inspection, data backup, performance optimization, and project management.

Customers have purchased and are using Huawei Cloud databases, including GaussDB(for MySQL), RDS for MySQL, GaussDB, RDS for PostgreSQL, RDS for SQL Server, and RDS for MariaDB.

Customers lack a technical expert team with advanced database O&M skills to maintain the basic application environment after their services are migrated to the cloud.

Customers lack local IT experts, and it is expensive and time-consuming to develop their own O&M teams.

Cloud Database Managed Service(5*8) - overseas 2 - Europe, Africa, Brazil, Middle East

Cloud Database Managed Service(7*24) - overseas 1 - Asia, Russia, Latin America (Excluding Brazil)

Provides 24/7 real-time monitoring for cloud databases on the live network and handles the detected alarms and issues. Provides routine O&M such as service desk and ticket handling, event management, issue management, change implementation, fault recovery, database upgrade, SLA management, critical fault review, inspection, data backup, performance optimization, capacity management, and project management.

Cloud Database Managed Service(7*24) - overseas 2 - Europe, Africa, Brazil, Middle East

Database Access Service - overseas 1 - Asia, Russia, Latin America (Excluding Brazil)

Provides one-off tool interconnection services for databases of certain specifications (10 instances). These include database access, account interconnection, account permission configuration, database log access and verification, database metric access and verification, and database alarm access and verification.

Customers need to use tools to manage databases in a unified manner.

Database Access Service - overseas 2 - Europe, Africa, Brazil, Middle East