Statement of Work (SOW)

Overview

The service provides content consulting and planning suggestions for the media industry, such as livestreaming, transcoding, and digital content production, to address pain points and boost innovation.

Prerequisites

• The customer shall submit a service request at least 10 working days in advance so Huawei can evaluate customer requirements and assign experts in virtual human models.
• The customer and Huawei Cloud must reach an agreement on the requirements and objectives of the service and sign a contract about them.

Service Scope

• Services Covered

  Virtual human models, accessories, and virtual scenarios, as well as virtual human-related applications such as video, posters, and livestreaming.

• Services Not Covered
  Huawei engineers will only deliver the services specified in this statement of work (SOW). If the customer demands the delivery of services not specified in this SOW, additional fees may be charged. The services that are not covered include but are not limited to the following:

  • Traveling to other cities for work. Additional fees for travel, accommodation, and communications will be charged.
  • Working beyond regular working days and working hours as required by the customer (Note: Fees include overtime pay and subsidies.)
  • Purchasing products from other companies or individuals.

Service Content

Select a sub-service as required.

Responsibility Division

• Shared responsibilities
  • Negotiates and confirms the virtual human service scope and objectives.
  • Signs the contract.
• Customer responsibilities
  • States their application scenarios and requirements in detail.
  • Registers with Huawei Cloud and tops up the account (with at least USD700) for purchasing cloud products and resources used for virtual human models.
  • Reviews and confirms the guidance plan and deliverables provided by Huawei.
• Huawei responsibilities
  • Before model development, submits a development plan and a BOQ to the customer for confirmation.
  • During model development, develops a model for the specified customer as scheduled, and confirms the model development results phase by phase.
  • After the model is developed, outputs service items based on the selected model and provides the deliverable list.

Responsibility Matrix

The following responsibility matrix is for reference only and can be modified based on project requirements.

R: Responsible; S: Support

Service Deliverables

When planning the project, Huawei must negotiate with the customer on the final deliverables, which should be project-specific.

Service Process

• Service request submission
  • The customer submits a service request.
• Communication and confirmation on requirements
  • Huawei organizes experts to learn about and evaluate the customer's requirements.
  • Huawei confirms the service scope and delivery objectives with the customer.
• Service order confirmation
  • Huawei proposes a solution based on the customer's requirements.
  • Huawei confirms the proposal with the customer and then proposes an official service delivery plan.
• Consulting & implementation
  • The project is initiated.
  • Huawei prepares project acceptance materials and deliverables.
• Service acceptance
  • The customer signs the Cloud Video Consulting & Planning Service Acceptance Report or accepts the service on the official website.
  • The project has been accepted.

Acceptance Criteria

The deliverables of each sub-service must be submitted in compliance with the following criteria. If the customer accepts the deliverables, they sign or seal the deliverables or click the acceptance link on the official website.