What Statuses Does the Agent Have?

The Agent has the following statuses:

• Not installed or started: The Agent is not installed on an ECS or BMS or has been manually stopped.
• Running: The Agent is running and can report monitoring data.
• Faulty: The Agent failed to send a heartbeat message to Cloud Eye for three consecutive minutes. In this case,
  • The account is in arrears.
  • If the Agent process is faulty, restart it by following the instructions provided in Managing the Agent. If the restart fails, related files have been deleted by mistake. In this case, reinstall the Agent.
  • It may be that the Agent is incorrectly configured. Check whether the DNS server address is correct. If it is, check the Agent configurations by referring to Modifying the DNS Server Address and Adding Security Group Rules (Linux) and (Optional) Manually Configuring the Agent (Linux).
  • Locate the cause in log /usr/local/telescope/log/common.log.

• Configuration error

  • No agency has been configured for the ECS or BMS.
  • Permissions of the current agency are abnormal.
  • The current agency is invalid.
  • Security group rules of the default NIC are incorrectly configured.
  • The DNS is incorrectly configured.
• Stopped: The Agent has been manually stopped. For details about how to start the Agent, see Managing the Agent.