Help Center/ Meeting/ FAQs/ Hard Terminal Network Faults/ Why Does the System Display a Message Indicating a Failure to Obtain the Huawei Cloud Address During Hard Terminal Activation?
Updated on 2024-01-23 GMT+08:00
View PDF

Why Does the System Display a Message Indicating a Failure to Obtain the Huawei Cloud Address During Hard Terminal Activation?

  • The domain name resolution fails or the hard terminal network is disconnected.
    Log in to the web interface of the hard terminal, choose Maintenance > Diagnostics > Network Test, and check whether the address acs.meeting.huaweicloud.com is pingable.
    • If the address is not pingable, the domain name resolution may fail or the hard terminal network is disconnected. If this is the case, check the domain name resolution. On a Windows PC on the same network, run cmd to open the Command Prompt window and run the nslookup acs.meeting.huaweicloud.com command to check whether the IP address can be resolved.
      • If the IP address cannot be resolved, check the DNS configuration. Specifically, manually change the IP address to 114.114.114.114, and perform the ping test again.
      • If the IP address can be resolved, the hard terminal network is disconnected. Check the network configuration.
    • If the IP address can be pinged, check other problems.
  • The hard terminal is not added to the cloud platform. Log in to the Huawei Cloud Meeting Management Platform and check whether the hard terminal is added. If not, add the hard terminal and try again.
  • The hard terminal is not activated within 50 minutes after being added, causing the activation to time out. In this case, restart the hard terminal.
  • The terminal time is incorrect. Log in to the web interface of the terminal, choose System Settings > General > Time and Time Zone, and check whether the time is correct. If the time is incorrect, change System time to the local time.