IoT Platform Does Not Receive Data Reported by Devices

On the Developer Center, choose Device Management, select a device, and check whether logs are displayed on the Logs page.

If the log does not contain the reported data, the message does not reach the IoT platform. In this case, check the network connection and device.
If the log contains the reported data, check whether a decoding failure occurs. If yes, check whether the codec plug-in is correct.

Parent topic: Device Development

Thank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.

The system is busy. Please try again later.

Which of the following issues have you encountered?

Content is inconsistent with the product UI

Unclear descriptions

Lack of examples or code

Incorrect steps

Can't find what I need

Lack of best practices

Feedback (optional)

0/500

Select at least one type of issue, and enter your comments or suggestions.

Enter a maximum of 500 characters.

Submit Cancel

For any further questions, feel free to contact us through the chatbot.