Why Does Account Login Fail?

Symptom

When you log in to IAM using an account, the system displays a message indicating that your account name or password is incorrect.

Possible Causes

• The login link is incorrect.
• The login ID is incorrect.
• The password is incorrect.

Solution

• Use the correct login link and enter a HUAWEI ID or Huawei Cloud account. If you have already upgraded your account to a HUAWEI ID, choose HUAWEI ID, as shown in #iam_01_1211/fig398012364506. Otherwise, choose Huawei Cloud Account, as shown in #iam_01_1211/fig15980136165017.
• If you are an IAM user, log in by choosing IAM User on the login page. If the login fails, see Why Does IAM User Login Fail?.
  Figure 1 Account login
  
  Figure 2 Logging in using a Huawei Cloud account
  
• When logging in with a HUAWEI ID, enter the mobile number, email address, login ID, or Huawei Cloud account name. When logging in with a Huawei Cloud account, enter the name or email address of the account.
  • If you have a HUAWEI ID, enter the mobile number or email address associated with the HUAWEI ID, or enter the login ID of this HUAWEI ID. For details, see Logging In Using a HUAWEI ID.
  • If you do not have a HUAWEI ID but have a Huawei Cloud account, which has not been upgraded to a HUAWEI ID, enter the Huawei Cloud account name.
• If you log in with a HUAWEI ID, enter the password of the HUAWEI ID. If you log in with a Huawei Cloud account, enter the password of the Huawei Cloud account.