Resource Freezing, Release, Deletion, and Unsubscription

Why Are My DRS Resources Released?

If your subscriptions have expired but not been renewed, or you are in arrears due to insufficient balance, your resources enter a grace period. If you still do not complete the payment or renewal after the grace period expires, you will enter a retention period. During the retention period, the resources are not available. If the renewal is still not completed or the outstanding amount is still not paid off when the retention period ends, the stored data will be deleted and the cloud service resources will be released. For details, see Service Suspension and Resource Release.

Why Are My DRS Resources Frozen?

Your resources may be frozen for a variety of reasons. The most common reason is that you are in arrears.

How Do I Unfreeze My Resources?

Frozen due to arrears: You can renew your resources or top up your account. DRS instances frozen due to arrears can be renewed, released, or deleted. Yearly/Monthly DRS instances that have expired cannot be unsubscribed from, while those that have not expired can be unsubscribed from.

What Happens When My Resources Are Frozen, Unfrozen, or Released?

• After your resources are frozen:
  • They cannot be accessed, causing downtime. For example, if your DRS instance is frozen, data cannot be migrated.
  • If they are yearly/monthly resources, no changes can be made to them.
  • They can be unsubscribed from or deleted manually.
• After your resources are unfrozen, data can be migrated.
• After your resources are released, your instance will be deleted.

How Do I Renew My Resources?

After a yearly/monthly DRS instance expires, you can renew it on the Renewals page. For details, see Renewal Management.

Can My Resources Be Recovered After Being Released? /Can I Retrieve an Incorrect Unsubscription?

Deleted instances cannot be recovered.

Before unsubscribing from a resource, confirm the resource information carefully. If you have unsubscribed from a resource by mistake, you are advised to purchase a new one.

How Can I Delete a DRS Instance?

• A pay-per-use DRS instance can be deleted only after it is stopped. For details about how to delete a DRS migration task, see Deleting a Migration Task.
• A yearly/monthly DRS instance can be deleted only after it is unsubscribed. For details about how to delete a DRS synchronization task, see Unsubscribing from a Yearly/Monthly Task.