Resource Freezing, Release, Deletion, and Unsubscription

Why Are My Resources on DAS Released?

If your subscriptions have expired but not been renewed, or if you are in arrears, your cloud resources enter a grace period. If you do not complete the payment or renewal after the grace period expires, your resources will enter a retention period and become unavailable. If you still do not renew them or top up your account after the retention period ends, your resources will be released and your data stored will be deleted. For details, see Service Suspension and Resource Release.

Why Are My Resources on DAS Frozen?

Your resources may be frozen for a variety of reasons. The most common reason is that you are in arrears.

Can I Still Back Up Data If My Instance Is Frozen?

No. If your instance is frozen because your account is in arrears, go to top up your account to unfreeze your instance and then back up instance data.

How Do I Unfreeze My Resources?

DAS is free of charge. If your instances managed on DAS are frozen due to arrears, you can renew the instances or top up your account to unfreeze them.

What Impacts Does Resource Freezing, Unfreezing or Release Have on My Instances?

• After a resource is frozen:
  • It cannot be accessed, and your services will be interrupted. Database management functions provided by DAS become unavailable either, for example, after an RDS instance is frozen, you cannot log in to the instance and execute SQL statements on it using DAS any more.
  • No changes can be performed on it if it is a yearly/monthly instance.
  • It can be unsubscribed from or deleted manually.
• After a frozen resource is unfrozen, you can connect to it using DAS again.
• After a resource is released, it will be deleted.

Can My Resources Be Recovered After They Are Released or Unsubscribed From?

Deleted instances cannot be recovered.

When you unsubscribe from an instance, confirm the instance information carefully. If you have unsubscribed from an instance by mistake, purchase a new one.