Help Center/ Cloud Eye/ FAQs/ Troubleshooting/ Server Monitoring/ What Should I Do If the Agent Status Is Faulty?
Updated on 2025-04-28 GMT+08:00

What Should I Do If the Agent Status Is Faulty?

The OS monitoring Agent sends a heartbeat message to Cloud Eye every minute. If Cloud Eye does not receive any heartbeat messages for 3 minutes, Agent Status is Faulty.

The possible causes are:

  • The domain name of the Agent cannot be resolved. Check whether the DNS server address is correct by referring to Modifying the DNS Server Address and Adding Security Group Rules (Linux). If yes, check whether the Agent is correctly configured by referring to (Optional) Manually Configuring the Agent (Linux).
  • Your account is in arrears.
  • If the Agent process is faulty, restart the Agent by referring to Managing the Agent. If the Agent cannot be restarted, related files are deleted by mistake. In this case, reinstall the Agent.
  • The server time is inconsistent with the local standard time.
  • The log path varies depending on the Agent version.

    The log paths are as follows:

    • Linux:

      New Agent version: /usr/local/uniagent/extension/install/telescope/log/ces.log

      Early Agent version: /usr/local/telescope/log/ces.log

    • Windows:

      New version: C:\Program Files\uniagent\extension\install\telescope\log\ces.log

      Earlier version: C:\Program Files\telescope\log\ces.log

  • If the DNS server is not a Huawei Cloud DNS server, run the dig agent.ces.myhuaweicloud.com command to obtain the IP address of the Huawei Cloud private DNS server and then add the IP address to the hosts file. For details, see What Are the Private DNS Server Addresses Provided by Huawei Cloud?