Help Center/ Partner Center/ FAQs/ Cloud Solution Providers/ Association and Disassociation/ What Can I Do If I Fail to Pre-register a Customer? If I Pre-register a Customer Successfully, Is the Customer Successfully Associated with Me?
Updated on 2022-09-27 GMT+08:00
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What Can I Do If I Fail to Pre-register a Customer? If I Pre-register a Customer Successfully, Is the Customer Successfully Associated with Me?

  • If you and the potential customer are in the same country, customer pre-registration is not mandatory for you to associate with the customer. You can directly send an invitation link or QR code to the potential customer.
  • The customer pre-registration is to ensure that the potential customer will not be associated with other partners in a certain period of time. After you pre-register the potential customer, other partners cannot pre-register or associate with the customer within 15 days, unless the customer uses a new email address. During this period, if the customer accepts the invitation from you, the customer is associated with you successfully.
  • After a customer is successfully pre-registered by a partner, the customer needs to be associated with the partner. Huawei Cloud only recognizes that customers associated with a partner belong to the partner.