POST /CCSQM/rest/ccisqm/v1/silencerule/createSilenceRule
Scenario
This interface is invoked to add a silence rule.
Method
POST
URI
https://Domain name/apiaccess/CCSQM/rest/ccisqm/v1/silencerule/createSilenceRule (For example, the domain name is service.besclouds.com.)
Request Description
No. |
Parameter |
Type |
Mandatory or Not |
Description |
---|---|---|---|---|
1 |
Content-Type |
String |
No |
The value is fixed to application/json; charset=UTF-8. |
2 |
x-app-key |
String |
No |
App key |
3 |
Authorization |
String |
Yes |
Authentication field. The format is Bearer {Value of AccessToken returned by the tokenByAkSk interface}. (A space is required after Bearer.) |
4 |
x-UserId |
String |
No |
Operator ID You can sign in to the system and go to the employee management page to view the value of userId returned by an interface. |
No. |
Parameter |
Type |
Mandatory or Not |
Description |
---|---|---|---|---|
1.1 |
setting |
Object |
No |
Basic silence rule information |
1.1.1 |
name |
String |
Yes |
Rule name |
1.1.2 |
score |
Number |
Yes |
Rule score Value range: 1–100 |
1.1.3 |
seconds |
Number |
Yes |
Silence duration, in seconds Value range: 1–2147483647 |
1.1.4 |
times |
Number |
Yes |
Number of silence times Value range: 1–2147483647 |
1.1.5 |
other |
Object |
No |
Trigger conditions |
1.1.5.1 |
call_from |
Number |
No |
Start timestamp of a call, in seconds |
1.1.5.2 |
call_end |
Number |
No |
End timestamp of a call, in seconds |
1.2 |
exception |
Object |
No |
Exception settings |
1.2.1 |
before |
Object |
No |
Exception settings before silence |
1.2.1.1 |
staff |
Array [String] |
No |
IDs of sentences said by the agent |
1.2.1.2 |
customer |
Array [String] |
No |
IDs of sentences said by the customer |
1.2.2 |
after |
Object |
No |
Exception settings after silence |
1.2.2.1 |
staff |
Array [String] |
No |
IDs of sentences said by the agent |
Response Description
- Status code: 200
No. |
Parameter |
Type |
Mandatory or Not |
Description |
---|---|---|---|---|
1.1 |
silence_id |
String |
No |
Silence rule ID |
1.2 |
resultCode |
String |
No |
Return code. The value 0405000 indicates success, and other values indicate failure. |
1.3 |
resultDesc |
String |
No |
Return description |
- Status code: 401
Unauthorized operation. 1. Check whether you have purchased related services. 2. Contact customer service to check the status of your account.
- Status code: 404
The requested content is not found. Check the request path.
- Status code: 409
The rule name exists.
- Status code: 500
Business failure. Check the values of parameters in the request.
Error Codes
None
Example
- Scenario: Add a silent rule.
x-app-key:************************************ X-UserID:1611917095665261978 Authorization:Bearer ********************************
Request parameters:
{ "setting": { "name": "test34", "score": 4, "seconds": 5, "times": 4, "other": { "call_from": 1623911884, "call_end": 1624430285 } }, "exception": { "before": { "staff": ["14161"], "customer": [] }, "after": {} } }
Response parameters:
{ "silence_id": "922987647176019968", "resultCode": "0405000", "resultDesc": "Operation successful." }
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