Phone in On-Hook State
- Identifier:
- Function:
This event indicates that the phone of an agent is in the on-hook state.
- Additional information:
phoneState: release cause. 3 indicates on-hook by the platform, and 2 indicates on-hook by the agent.
- Example:
{"eventType":"AgentOther_PhoneRelease","workNo":"20012","content":{"phoneState":3}}
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