Agent Monitoring
- Identifier
- Function
- Additional information
agentname: employee ID or user name of an agent.
subtype: state or operation of the agent that is monitored.
- Example
{"eventType":"QC_AgentState_Notify","workNo":"107","content":{"subtype":"QC_AgentState_Login","monitoredagent":"108","agentname":"108","mediaserver":"CtiServer","jsonKey":["subtype","monitoredagent","agentname","mediaserver"]},"jsonKey":["eventType","workNo","content"]}
Values of subtype are as follows:
QC_AgentState_Login: sign-in event of the agent that is monitored
QC_AgentState_Logout: sign-out event of the agent that is monitored
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