Cloud Eye Events Supported by Workspace

Abnormal desktop heartbeat

desktopStatusAbnormal

Major

The network is disconnected or the key is lost.

1. Restart the desktop.
2. Check whether the desktop time is the current time. If not, change the desktop time to the current time.
3. Check whether special security software or network connection software is installed on the desktop. If yes, uninstall the software and restart the system. Alternatively, uninstall the software, reinstall the AccessAgent, and restart the system.

The desktop cannot be accessed.

Failure of assigning desktops in a desktop pool

desktopPoolAssignFailed

Major

This fault is caused by policies.

1. Adjust the desktop pool policy to ensure that there are idle desktops in the desktop pool or desktops can be automatically created.
2. If Linux desktops cannot be assigned to users with digit-only usernames, enable the username prefix function.

New desktops cannot be assigned.

Desktop access failure

desktopAccessFailed

Major

This fault is caused by VM shutdown and restart, access gateway exceptions, or network faults.

1. If you shut down or restart a VM, wait for a period of time and try again when the desktop status is normal.
2. Check the network environment and reconnect to the network when the network is normal.

The desktop cannot be accessed.

Desktop startup failure

desktopStartFailed

Major

Underlying resources are insufficient.

Wait for a while and try again.

The desktop cannot be accessed.

Failure of automatic desktop pool capacity expansion

desktopPoolExpandFailed

Major

The instance quota or underlying resources are insufficient.

1. If the quota is insufficient, request a higher quota (such as the number of desktops, CPUs, memory, and VPCs).
2. If underlying resources are insufficient, make purchases in the next capacity expansion period.
3. If automatic desktop capacity expansion is not required, disable the function of automatic desktop pool capacity expansion.

Desktop capacity cannot be expanded.

Failure of migrating a desktop running on a dedicated host

desktopMigrateFailed

Major

The host malfunctions.

1. Replace the faulty host with a normal one.
2. Contact technical support to rectify the host fault.

No dedicated host is available for desktop scheduling.

Login failure

userLoginFailed

Major

The client network is disconnected, or the enterprise ID, username, or password is invalid.

1. Check the network environment and reconnect to the network when the network is normal.
2. Check whether the enterprise ID, username, and password are valid.

The desktop or applications cannot be used.

Screen recording failure

screenRecordFailed

Major

An unknown exception occurs on the desktop.

1. Try reconnecting to the desktop.
2. Check whether special security software is installed on the desktop. If yes, uninstall the software and restart the system.

Screen recording malfunctions and the desktop is disconnected.

Damaged screen recording file

screenRecordFileDamaged

Major

The screen recording file is maliciously damaged.

1. The screen recording function will automatically recover.
2. Check whether malicious damage occurs.

The screen recording file is abnormal.

Screen recording file upload failure

screenRecordUploadFailed

Major

The network between the desktop and OBS malfunctions.

1. Check whether the desktop network is normal.
2. Check whether security group interception has been configured.
3. Check whether interception on access control with VPCEP and OBS has been configured.

Screen recording file upload failed.

Bypassing controlled applications

appRestrictFailed

Major

The application control agent is continuously killed.

Check whether a script is used to continuously kill the application control agent.

Application control failed.

Abnormal agent process

agentAbnormal

Major

The agent process has been killed or reset.

The agent process can be automatically restarted after being killed.

Functions such as application control and upgrade will be affected.