Overview

When to Renew Subscriptions

If a yearly/monthly FlexusL instance is about to expire but you want to continue using it, you need to renew the FlexusL subscription within a specified period, or it will be automatically released, and data will be lost and cannot be restored.

Only yearly/monthly FlexusL subscriptions can be renewed. The traffic usage in excess of the data package does not need to be renewed. Just ensure that your account has a valid payment method configured or a top-up account with a sufficient balance.

If you renew the FlexusL instance before it expires, resources will be retained and you can continue using them.

Notes

• If a resource is renewed when it is in a grace period or retention period, the renewal for this resource starts from when the resource expired instead of the current time.
• An FlexusL instance is actually a package of resources. Resources in the package can only be renewed together, not separately.
• Unsubscribed or released resources are not renewable.
• Orders being processed are not renewable.

How to Renew Subscriptions

You can renew a yearly/monthly FlexusL instance manually or automatically.

You can select a method to renew a yearly/monthly FlexusL instance based on the phase it is currently in.

Figure 1 Selecting a renewal method based on the FlexusL instance's current phase

• A FlexusL instance is in the Running state after it is provisioned.
• When the FlexusL subscription expires, the status will change from Running to Expired.
• If an expired FlexusL instance is not renewed, it enters a grace period. If it is not renewed by the time the grace period expires, it will be frozen and enter a retention period.
• If you do not renew the subscription before the retention period expires, your resources will be automatically deleted.

You can enable auto-renewal anytime before a FlexusL instance expires. By default, the system will make the first attempt to charge your account for the renewal at 03:00, seven days before the expiry date. If this attempt fails, it will make another attempt at 03:00 every day until the subscription is renewed or expires. You can change the auto-payment date for renewal as required.