Data Reports

Data reports include the alarm report, event report, event statistics analysis report, and event scoring report.

Alarm Report

In the bar chart, the horizontal axis represents the date on which alarms are generated and the vertical axis represents the number of alarms. The number of alarms of each severity is displayed using colored cylinders. In the lower part of the page, the list displays the number of alarms of each severity for each service. Alarms can be filtered by project, service, last n days, and start and end time.

Figure 1 Alarm Report

Event Report

The number and severity of service events in projects are displayed in charts. In the lower part of the page, the list displays the new events and event phases of each service in the statistical period. Events can be filtered by project, service, last n days, and start and end time.

Figure 2 Event Report

Event Statistics Analysis Report

The MTTA and MTTR trends of events are displayed in charts.
- In the bar chart, the horizontal axis represents the date on which events are generated, the left vertical axis represents the number of new events, and the right vertical axis represents the event response and handling time (minute).
- Different colors of bars show event severities in different phases.
- The purple line indicates the average event response duration, and the green line indicates the average event handling duration.
In the lower part of the page, the list displays the number of events allocated to each service and each project, number of completed events, MTTA, MTTR, completion rate, and SLA fulfillment rate in the statistical period.
Events can be filtered by project, service, last n days, and start and end time.
Figure 3 Event statistics analysis report

MTTA: mean time to acknowledge, which is the average time from when events are created to when engineers acknowledge the events. To calculate your MTTA, add up the time between event and acknowledgement, and then divide by the number of events.

MTTR: mean time to resolve, which is the average time from when events are responded to when events are resolved. To calculate your MTTR, add up the time between event response and resolution, and then divide by the number of events.