Updated on 2024-10-12 GMT+08:00

Historical Case

Prerequisites

  • You have the Case Management 2.0 > Case > Historical Case permission.
  • The case 2.0 feature has been enabled for the tenant space.

Procedure

  1. Sign in to the AICC and choose Case 2.0 > Historical Case. On the page that is displayed, enter a case title to search for the case or set advanced search criteria to search for cases.

    Figure 1 Historical Case page

  2. Click to set the period for moving cases to the historical case list. The default period is 90 days.

    Figure 2 Setting Case to history cycle

    When a completed or canceled case in the tenant space reaches the configured period, the case is moved to the historical case list.

  3. Click a case title to view the case details and task details.
  4. Click Restart to restart a historical case as a pending or completed case.

    Figure 3 Restarting a case

    You do not need to specify an owner when restarting a historical case as a completed case.