Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Managing Cases/ Administrator Guide/ Case Configuration/ Case Status
Updated on 2024-10-12 GMT+08:00
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Case Status

You can customize case statuses on the Case Status page during case handling.

Prerequisites

  • You have the Case Configuration permission.
  • The case 2.0 feature has been enabled for the tenant space.

Procedure

  1. Sign in to the AICC and choose Configuration Center > Case Configuration 2.0 > Case Configuration > Case Status.
  2. Click Create and enter a status name.
  3. Click Confirm.
  4. (Follow-up operation) Choose Configuration Center > Case Configuration 2.0 > Case Configuration > Case Type and select the created case status for a case type.
Parent topic: Case Configuration