Configuring the Intelligent Agent Assistant Flow

The following figure shows the preconfigured intelligent agent assistant flow.

This flow implements the following functions:

1. The Greeting response diagram element plays the greeting to the customer. Customize the voice files in Chinese and English.
2. The Interface Invoking diagram element at position 1 separates the texts sent by the client by spaces based on the interaction records, and records whether the texts are sent by the customer or agent.
3. The diagram element at point 3 performs real-time inspection on conversations based on the interaction records.
4. The Semantic Recognition diagram element identifies the interaction information as follows:
   • If sensitive words exist, the sensitive word prompt is triggered. The Interface Invoking diagram element at point 4 assigns the sensitive words to flow variables.
   • If no sensitive word exists and the intention is matched, the Interface Invoking diagram element at point 5 is entered, and the matched intention name is used to invoke the Q&A interface to obtain a recommended reply.
   • If an error such as timeout or unknown intention occurs, the Interface Invoking diagram element at point 2 is invoked. The interaction information is directly used to invoke the Q&A interface to obtain a recommended reply.
5. The response diagram element returns the recommended replies and sensitive words.
6. If the reply is sent to a customer, the sensitive words are empty. If the reply is sent to an agent, the sensitive words are not empty and the next cycle starts.

Modify the greeting voice templates and invoke the specific recommendation and knowledge obtaining interfaces in an Interface Invoking diagram element to implement the intelligent agent assistant function.

• Greeting Resource Templates
  Resource templates in the first response of the intelligent agent assistant flow can be configured and modified by the customer or preconfigured by the business personnel based on the customer requirements.
• Interface Invoking Diagram Element
  The intelligent agent assistant flow supports the modification and update of the invoked interface and diagram element settings based on business requirements.
• Response Templates Returned to the Semantic Recognition Invoker