Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Robot Management and Configuration Guide/ Operator: Configuring a Common IVR/ Diagram Elements/ Time Selection (Expired and Not Recommended)
Updated on 2024-10-12 GMT+08:00
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Time Selection (Expired and Not Recommended)

This diagram element is used to configure the service provision time by time range, week day, or date. The system provides services based on the configured service time range on selected week days within the period that is configured.

Diagram Element

Parameter Description

The following figure shows parameters of the Time Selection diagram element.

The parameters are described as follows:

  • Node Name: Enter a diagram element name. The value can be customized.
  • Service Time Range: This area is used to configure time ranges in which services are provided. The time ranges are specified in 24-hour format. Different time ranges cannot overlap each other.
  • Week Day: week day on which services are provided.
  • Date: period in which services are provided. You can specify one period or multiple inconsecutive periods. The system provides services based on Service Time Range only on the dates that fall within the periods specified by Week Day and Date.

    If Date is set to multiple inconsecutive periods and other services need to be provided in the period intervals, you need to add another time selection diagram element and configure the time for providing services in the intervals. In addition, you need to add a branch connection line between the two time selection diagram elements and set the branch condition to Wrong Time. For example, October 1, 2019 to October 7, 2019 are not workdays, but personnel need to be assigned on duty. In this case, you need to add another time selection diagram element with Date set to 2019-10-01 to 2019-10-07, add a branch connection line between the two time selection diagram elements, and set the branch condition to Wrong Time.

    By default, the Time Selection diagram element corresponds to the GMT+8 time zone. To set another time zone, perform the following steps:

    1. Choose Configuration Center > Flow Configuration > Intelligent IVR. On the page that is displayed, choose Resource Management > Variable Management.

      If you have not subscribed to the intelligent IVR feature, you cannot access the page in your tenant space. In this case, contact the system administrator to enable the corresponding function.

    2. Click the Built-in Variable tab, click Edit next to timezone and set the value to the corresponding time zone. For example, set the value to -3 for GMT-3, as shown in the following figure.

      The system identifies the time zone settings in the following sequence:

      • The system preferentially uses the value of GLOBAL.timezone, that is, timezone added on the Custom Variable tab page under Intelligent IVR > Resource Management > Variable Management.

        The system variable timezone has been preset in the system. Therefore, you are advised not to set the time zone using the global variable.

      • If GLOBAL.timezone is not added, the system obtains the value of timezone on the Built-in Variable tab page under Intelligent IVR > Resource Management > Variable Management.
      • If neither of them is configured, the default time zone is GMT+8.
    3. Click Confirm.
  • Click Save to save all parameters set on the current page.

Typical Application Scenario

Businesses need to be provided at a restricted service time. For example, if business A can be handled at store A only between 08:00 and 17:30 on Monday to Friday all the year round, you need to set Service Time Range to 8:00-17:30, Week Day to Monday to Friday, and Date to 2019-01-01 to 2019-12-31 for business A.

Parent topic: Diagram Elements