Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Robot Management and Configuration Guide/ Operator: Configuring a Common IVR/ Diagram Elements/ Survey
Updated on 2024-10-12 GMT+08:00
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Survey

This diagram element is used to add a survey for an automatic outbound call task.

Diagram Element

Parameter Description

The following figure shows the parameters of the questionnaire diagram element.

The parameters are described as follows:

  • Node Name: name displayed on the diagram element, which can be customized.

Condition Branch Description

Table 1 Condition branch description

Condition Branch

Description

Usage

SYSERROR_INNER

ODFS internal error

Triggered when an unknown error occurs in the ODFS. If no option is selected, the flow goes to the exception handling flow.

Typical Application Scenario

The questionnaire diagram element is used only when an automatic outbound call task needs to be associated with an IVR survey flow. After an intelligent outbound call task is started, if the IVR flow associated with the outbound call task contains the questionnaire diagram element, the survey content specified for the outbound call task is played to the user.

Parent topic: Diagram Elements