Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Robot Management and Configuration Guide/ Operator: Configuring a Common IVR/ Diagram Elements/ Switching Between Voice and Video Calls
Updated on 2024-10-12 GMT+08:00
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Switching Between Voice and Video Calls

During a customer's call to the IVR, you can switch between voice and video calls.

Diagram Element

Parameter Description

The following figure shows the parameters of the Change Media diagram element.

The parameters are described as follows:

  • Node Name: Enter a diagram element name.
  • Media: Select a target media type. The options are Audio and Video.

Condition Branch Description

Table 1 Condition branch description

Condition Branch

Description

Usage

Switching failure

Failure to switch from a voice call to a video call or from a video call to a voice call

Triggered upon a switching failure.

Typical Application Scenario

Voice and video calls need to be switched between each other when businesses are handled for a customer. The corresponding media capabilities are used to intuitively display businesses.

Parent topic: Diagram Elements