/chatbot/rest/tuc/v1/qualityInspection

Function

Intelligent training interface. After the training model is deployed and trained on the LODAS, the business interface in the intelligent IVR is invoked to send the user voice text information to the LODAS and obtain the scoring result from the intelligent engine. With the help of intelligent capabilities, an integrated system is built to implement capabilities such as customer chatbot simulation call training, automatic evaluation of reply accuracy, and automatic evaluation of operation accuracy. The following are implemented to improve work efficiency from the perspectives of employees, systems, and operations: pre-job tests and appraisals for new employees, training and appraisals for key and difficult business capabilities, job rotation training and appraisals for on-the-job employees, and reinstatement training and appraisals for employees awaiting job assignment.

Input Parameters

**Table 1** Parameters in the request body
Parameter	Type	Mandatory (Yes/No)	Description
language	String	Yes	Language. The options are as follows: zh_CN: Chinese en_US: English
channelType	String	Yes	Inspection type. Training scoring: exam.
speeches	JSON string	Yes	Dialog content to be scored. If channelType is set to exam, the value of this parameter is the question ID and agent's answer. The following is an example. "speeches": "{\"examID\":\"jsex001\",\"speech\":\"***\"}" Method of using variables: "speeches": "{\"examID\":\"${examID}\",\"speech\":\"${speech}\"}"
callTime	Long	Yes	Dialog timestamp, accurate to seconds. In the training scoring scenario, set the timestamp to -1, which is meaningless.

Output Parameters

**Table 2** Parameters in the response body
Parameter	Type	Description
examResponse	ExamResponse	Training scoring result, which is returned during training scoring.
qiResponse	QiResponse	Inspection score result, which is returned for common inspection. (In the inspection scoring scenario, this parameter is not used currently.)

**Table 3** Description of the **examResponse** field
Parameter	Type	Description
examId	String	Question ID.
score	Integer	Exam score (excluding sensitive words).
answerRules	List <Object>	Answer rules and score details.
sensitiveWordRules	sensitiveWordRuleMatch	Sensitive words involved in answers and points deducted.

**Table 4** Description of the **answerRules** field
Parameter	Type	Description
positiveAnswer	String	Answer to the positive assessment point.
positiveWeight	Float	Weight of the positive assessment point.
positiveScore	Float	Score of the positive assessment point.
negativeAnswer	String	Answer to the negative assessment point.
negativeWeight	Float	Weight of the negative assessment point.
negativeScore	Float	Score of the negative assessment point.

**Table 5** Description of the **sensitiveWordRules** field
Parameter	Type	Description
id	String	Sensitive word ID.
name	String	Content of sensitive words.
score	Integer	Sensitive word score.
beginTime	Long	Start timestamp of the training content, accurate to seconds.
endTime	Long	End timestamp of the training content, accurate to seconds.
speechId	Integer	Training content ID.

Request Example

{
    "language": "zh_CN",
    "channelType": "exam",
    "speeches": "{\"examID\":\"${examID}\",\"speech\":\"${speech}\"}",
    "callTime": "${callTime}"
}

Response Example

{
    "examResponse": {
        "examId": "TQ5",
        "score": 80.0,
        "answerRules": [
            {
                "positiveAnswer": "Positive answer of No.18",
                "positiveWeight": 0.5,
                "positiveScore": 40.0,
                "negativeAnswer": null,
                "negativeWeight": 0.0,
                "negativeScore": 0.0
            },
            {
                "positiveAnswer": "Positive answer of No.18",
                "positiveWeight": 0.5,
                "positiveScore": 40.0,
                "negativeAnswer": null,
                "negativeWeight": 0.0,
                "negativeScore": 0.0
            }
        ],
        "sensitiveWordRules": {
            "sensitiveWordRuleMatch": []
        }
    },
    "qiResponse": null
}

Input Parameter Configuration Example

In the manually entered message body, enter a request example. The ${Variable name} variable is automatically displayed on the Input Parameter tab page.