Configuring Fullscreen Monitoring
Procedure
- Sign in to the AICC as a tenant administrator and choose .
- Click to add a theme. Enter a theme name, select a theme type, and set the screen resolution.
There are two types of themes: public and private themes. Employees who have the following permissions share screen data of public themes:
- Menu permissions Call Center Monitor, Monitor Configuration, and Full Screen Monitoring Configuration
- Operation permissions Large-screen monitoring management, Viewing Public Large-Screen Monitoring, and Edit Public Large-Screen Monitoring
For details about how to assign the preceding basic function permissions to an employee, see Managing Employees in the operation guide.
- Click Confirm.
- Repeat the preceding operations to add other themes for fullscreen monitoring based on site requirements.
- Select the theme for which you want to create a chart. You can create multiple charts for a theme. Click , filter indicators, and set chart attributes. Click Confirm.
Figure 1 Creating a chart
If Set Indicator Thresholds is set to Yes, the threshold settings are displayed on the fullscreen, as shown in the following figure.
- Drag the chart to a proper position.
- Click to save the layout.
- (Optional) Click to preview the new theme layout.
After a theme is added, the , , , and buttons are displayed in the upper left corner of the page only when you click the theme.
After a theme is added, the , , and buttons are displayed in the upper right corner of the page only when you click the theme.
Follow-up Procedure
Click next to a theme. The page for this theme is displayed.
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