Viewing Agent Monitoring Operation Details

Procedure

1. Sign in to the AICC as a tenant administrator, choose Monitoring > Agent Operation Details, and view the connection operation details of agents in the current tenant space.
   Figure 1 Agent Operation Details
   

2. Set data filter criteria.
   • Select the operation time. You can select 1 Day, 3 Days, 7 Days, or Customization and search for agent operation details in the last day, last three days, last seven days, or customized time period.
     

     The customized time period must be equal to or less than seven days. A maximum of the last 60 days are displayed in the start time selector.

   • Select the OU to which agents belongs.
   • Click the Select Agent selection box and select agents in the specified OU.
     Figure 2 Select Agent
     
     • Search for an agent by agent name or business account.
     • Click to set the table header.
       Figure 3 Column Configuration
       
       • For some columns, you cannot deselect them or change their sequence.
       • Click or to deselect a column.
       • Drag a selected column to change its sequence.
       • Click Reset to reset the column configuration to the state when the dialog box is opened.

       After the configuration is complete, click OK to save the new column configuration. Data is displayed based on the new column configuration.

   • Select an operation type and search for agent operation details based on the selected agent operation type.

     When an agent selects the default rest reason, the value of Operation Type is Rest. When an agent selects a customized rest reason, the value of Operation Type is the corresponding rest reason description. For details about how to configure rest reasons, see Configuring Rest Reasons.

   • Click to refresh real-time data.