Help Center/ Cognitive Engagement Center/ User Guide/ Inspector Guide/ Performing Agent Monitoring and Inspections/ Monitoring Management/ Monitoring Call Links
Updated on 2024-10-12 GMT+08:00
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Monitoring Call Links

A tenant administrator can view call link information.

Procedure

  1. Sign in to the AICC as a tenant administrator and choose Monitoring > Call Link. Inbound call details are displayed.

    Figure 1 Call Link

  2. Set data filter criteria.

    • Click the time widget, set the start time and end time, and click OK to filter data.

      The earliest start time is 00:00:00 on the previous day, and the latest end time is 23:59:59 on the current day.

    • Click Advanced Search, enter a calling number and a called number, and click Search to filter detailed data.
    • Click to refresh real-time data.

  3. Click a call ID to view the call track of a specific call.

    Figure 2 Call Track

  4. Click to set the table header.

    Figure 3 Column Configuration
    • Click or to deselect a column.
    • Drag a selected column to change its sequence.
    • Click Reset to reset the column configuration to the state when the dialog box is opened.

    After the configuration is complete, click OK to save the new column configuration. Data is displayed based on the new column configuration.

Parent topic: Monitoring Management