Help Center/ Cognitive Engagement Center/ User Guide/ Agent Guide(AICC)/ Performing Other Agent Operations/ Setting the Online Chat Service Time
Updated on 2024-10-12 GMT+08:00
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Setting the Online Chat Service Time

An agent can set working hours to maximize agent utilization.

Context

This section describes how to configure non-working days for agents to manage working hours on working days and non-working days.

Procedure

Choose Configuration Center > Workbench Configuration > Online Chat Service Hours.

  • Set the non-working days of each week.

    Select non-working days of each week from the selection box, which is valid every week.

  • Set specified dates to non-working days.

    Add a rule to specified dates and set extra non-working days. For example, set October 1 to October 7 as non-working days.

  • Set exceptional working days.

    Add a rule to set a day in a cycle or consecutive non-working days as a working day.