Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring Multimedia Channels/ FAQ/ How Do I Enable the Last Agent Mode?

Updated on 2025-01-23 GMT+08:00

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How Do I Enable the Last Agent Mode?

Procedure

Click to enable Last Agent Mode.
Select a mode for filtering last agents and set the corresponding parameter.
- Time range: an integer ranging from 1 to 168, in hours
- Current day: 00:00 on the current day to the current time
Click The next step or Saved to complete the configuration.

Parent topic: FAQ

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