Configuring the Online Chat Service Time

Procedure

1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Workbench Configuration > Service Time.
   Figure 1 Workbench Configuration
   

2. Configure the work calendar.
   • Select non-working days: Select several days in a week as non-workdays. For example, select Saturday and Sunday as non-workdays. The selected dates are synchronized to all months.
   • Select Rest Dates: Select several dates as non-workdays. For example, select the dates from October 1, 2019 to October 7, 2019 (National Day) as non-workdays.
     1. Click to expand the area for adding rest dates.
        

        Disabling this function will clear all data in the table. Exercise caution when performing this operation.

     2. Click Add and set rest date parameters based on Figure 2.
        Figure 2 Select Rest Dates
        
     3. Click Save to save the configuration.
   • Select Work Dates: Select several dates as workdays. The earliest date is the current date of the last year. For example, select July 13, 2019 (Saturday; temporary overtime) as a workday.
     1. Click to expand the area for adding work dates.
        

        Disabling this function will clear all data in the table. Exercise caution when performing this operation.

     2. Click Add and set work date parameters based on Figure 3.
        Figure 3 Select Work Dates
        
     3. Click Save to save the configuration.

3. The configured workdays and non-workdays are displayed in the Calendar preview area in real time. You can directly view the configuration result.
   Figure 4 Calendar preview