Configuring the Hold Waiting Tone
Prerequisites
The skill queue to be configured is of the voice or video type.
Business Scenarios
A prompt tone needs to be played when an agent holds a voice call with a customer.
Procedure
- Upload the customized hold waiting tone.
For details, see Configuring a Voice File. Set Usage Scenario to tone.
- Contact the system administrator to approve the uploaded hold waiting tone.
After the waiting tone is approved, go to the next step.
- Choose Edit in the Operation column. , select a voice or video skill queue, and click
- Click to expand Skill Parameter Configuration.
- Under Keeping and waiting configuration, click Keeping Method and choose Customizing the Keeping Tone.
- Click Please select a keeping tone, select the approved prompt tone, and click OK.
- Click Save.
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