Viewing the Q&A Dashboard

Q&A Statistics

The Q&A Statistics page provides Q&A statistics of a Q&A bot. You can view statistics by time period, for example, Daily, Weekly, Monthly, Last 1 day, Last 1 week, and Last 1 month. You can also specify the target time range using the time frame.

As shown in Figure 1, Q&A statistics are displayed in terms of the following aspects:

• Q&A Ratio

  Q&A types are classified into the following: Hit Questions, Recommended Questions, Chit-Chat, and Default Replies. This area displays the number of times and ratio each category of Q&A is returned in a pie chart.

  • Hit Questions: questions raised by users that are the same as questions in the knowledge base. In this case, the answers are directly returned.
  • Recommended Questions: questions raised by users that match multiple questions in the knowledge base. In this case, all recommended questions are returned for users to further clarify.
  • Chit-Chat: questions raised by users that match chit-chat questions in the knowledge base. In this case, the answers of chit-chat questions are returned.
  • Default Replies: default answers the bot replies with when it cannot understand users' questions.
• Q&A Count Trend

  This area displays the Q&A count in a line chart for a specified time range.

• Q&A Ratio Trend

  This area displays the Q&A ratio trend in a line chart for a specified time range.

Figure 1 Q&A statistics

Access Statistics

The Access Statistics page provides statistics about users' access to and usage of a Q&A bot. You can view statistics by time period, for example, Daily, Weekly, Monthly, Last 1 day, Last 1 week, and Last 1 month. You can also specify the target time range using the time frame.

As shown in Figure 2, access statistics are displayed in terms of the following aspects:

• Access Count: number of sessions between users and a Q&A bot within a specified time range. Each time the bot is activated is an instance of access.
• Unique Visitor Count: number of users accessing the Q&A bot within a specified time range.
• Average Conversation Count: average number of sessions between each user and the Q&A bot within a specified time range, which is calculated using the following formula: Total number of Q&A times between users and the Q&A bot/Total number of times users accessing the Q&A bot within a specified time range.
• Average Access Duration: average access duration of each user within a specified time range, which is expressed by seconds and calculated using the following formula: Total time duration of user access to the Q&A bot/Number of users accessing the Q&A bot within a specified time range.
• Access Count Trend: data trend of the total access quantity and unique visitor quantity within a specified time range in a line chart.
• Average Conversation Count Trend: average number of conversations within a specified time range in a line chart.
• Average Access Duration Trend: average access duration within a specified time range in a line chart.

Figure 2 Access statistics

Hot Questions

Hot questions refer to the questions that are most frequently hit in the knowledge base within a specified time range. You can view statistics by time period, for example, Last 1 day, Last 1 week, and Last 1 month. You can also specify the target time range using the time frame.

Figure 3 Hot questions

Keywords

The Keywords page displays the keywords that most frequently occur in user questions within a specified time range. You can view statistics by time period, for example, Last 1 day, Last 1 week, and Last 1 month. You can also specify the target time range using the time frame.