Freezing a Customer

You need to be authorized by your distributor to freeze accounts and resources for your customers.

When a customer associates with you in the reseller model, the customer's account will be frozen upon association by default. You can freeze or unfreeze accounts for customers after being authorized by your distributor.

Impacts of Freezing Only Accounts or Both Accounts and Resources

Impacts of Freezing Accounts

If a customer's account is frozen, the customer cannot buy, renew, or change resources, and provisioned resources may become unavailable, but still incur fees.

The following table describes the impacts on a reseller customer after its account is frozen.

Operation Type	Supported Operations	Operations Not Supported
Operations on yearly/monthly cloud services	Unsubscribing from resources Modifying resource names	Purchasing resources Modifying specifications Renewing subscription to resources Changing yearly/monthly resources to pay-per-use resources Operations on resources Deleting resources
Operations on pay-per-use cloud services (operations on pay-per-use instances and spot instances)	Modifying resource names Viewing resource information	Purchasing resources Modifying specifications Changing pay-per-use resources to yearly/monthly resources Operations on resources Deleting resources

Impacts of Freezing Accounts and Resources
In addition to the account freezing, resources are also frozen and enter the retention period. During the retention period, customers cannot access or use the frozen cloud service resources. Cloud service resources and data stored will be retained, and the frozen resources will not incur fees.

Freezing an Account

Sign in to Huawei Cloud as a partner.
In the drop-down list of your account name, click Partner Center to go to the Partner Center.
On the top navigation bar, select Sales > Customers > Customer Management.
Click Freeze Account in the Operation column in the row of the target customer.
Enter the reason.
Click OK.

A message is displayed indicating that the account is frozen.
- If partners have enabled the verification code function, a verification code is required.
- To unfreeze a customer account, click Unfreeze Account in the Operation column.

Freezing Both an Account and Resources

Sign in to Huawei Cloud as a partner.
In the drop-down list of your account name, click Partner Center to go to the Partner Center.
On the top navigation bar, select Sales > Customers > Customer Management.
Click Freeze Account and Resources in the Operation column for the target customer.
Enter the reason.
Click OK.

A message is displayed indicating that the account and resources are frozen.
- If you have enabled the verification code function, a verification code will be required.
- After a customer's account and resources are frozen, the customer cannot purchase cloud services, renew subscriptions, or modify resources, and all their cloud services cannot be used. Exercise caution when performing this operation.
- To unfreeze both the account and resources for a customer, click Unfreeze Account and Resources in the Operation column for the customer.